Returns & Exchanges

At SillySanta, we want you to be 100% satisfied with your festive gear, which is why we offer a 30-day window for easy returns and exchanges. Please ensure all items are unworn, unwashed, and still have their original tags attached to be eligible for a refund.

1

Start Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Place the items in their original packaging or a secure mailing bag, ensuring the packing slip is included inside.

3

Attach the Label

Download and print your pre-paid return shipping label from the portal and securely fix it to the outside of your package.

4

Drop and Track

Drop your package off at any authorized shipping location and keep your tracking receipt until your refund has been processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing